SSMBA™ Mission

To identify "Best in Class" server support management business processes, which, when implemented, will lead member companies to exceptional performance.

SSMBA™ Objectives

To conduct benchmarking studies of important server support management processes.

To create a cooperative environment where full understanding of the performance and enablers of "best in class" server support management processes can be obtained and shared at reasonable cost.

To use the efficiency of the association to obtain process performance data and related best practices from server support management.

To support the use of benchmarking to facilitate server support management process improvement and the achievement of accuracy, timeliness and efficiency.

SSMBA™ Membership

The scope of SSMBA™ membership includes individuals who work in server support management in major corporations.

Company membership will be considered with respect to compliance with SSMBA™ mission, goals and operating guidelines, as well as, qualification of the organization within the scope of membership.

Participation in specific efforts will be optional and open only to members with costs shared by the participants. Members pay only if they join a specific study. Currently, membership in SSMBA™ is free. We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership.

SSMBA™ Benefits of Membership

Studies:

SSMBA™ will identify and present to members opportunities to participate in Benchmarking studies on various topics addressing issues of importance to the server support management functions.

There are two types of Benchmarking studies provided:

Consortium studies are offered to the membership as a whole with costs divided.

Single company sponsored studies addressing the interest of one member company can be offered to other selected members for no fee.

The association will also support server support management benchmarking efforts:

Research - Access public and private databases.

Identify study participants - Top companies in server support management.

Collect data - Manage response collection with the participants as a third party.

Lead site visits - Structured with best participants.

Roundtables:

Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific server support management processes.

Cost:

Currently, membership in SSMBA™ is FREE!  Costs of studies are shared by the participants

Become a SSMBA™ Member